Customer Care

The leathers and skins were chosen with the greatest care. The handcrafted treatment of the materials makes them irregular. This is what makes them interesting and special.

Therefore this feature should not be considered neither as a fault nor as a reason for complaint. Attention should be paid also on some specific materials because of the dyeing used, which may come off on fabrics or coatings, particularly those with light colors.

To make sure your bag remains beautiful for as long as possible, we would recommend the following:

For leather goods, light-colored items in particular, please avoid extended contact
with any material likely to lose color and stain the leather. Please pay special attention for patent leathers when unpacking and storing as contact with another bag may result in color transfer.

When not in use, please keep the handbag stored in the fabric pouch provided for protection.

Please protect your bag from dampness and keep away from all heat sources.
Please avoid leaving a leather item in the sun for a long time: an extended exposure to natural or artificial sunlight may cause a change in color or material aspect.

To clean your leather or fabric item, please rub it gently with a soft cloth.